ALL OUR MERCHANDISE IS PLUS P+P
(UNLESS OTHERWISE STATED)
** FROM 07/09/2017 **
WE HAVE NOW INTRODUCED THE FOLLOWING
AS OUR DEFAULT SHIPPING METHOD
FOR UK: ROYAL MAIL 2ND CLASS
FOR EUROPE: ROYAL MAIL INTERNATIONAL TRACKED & SIGNED
FOR COUNTRIES OUTSIDE THE EU: ROYAL MAIL
INTERNATIONAL TRACKED & SIGNED
PLEASE SEE OUR "MISSING ORDER" INFORMATION
ORDERS ARE PROCESSED AND DISPATCHED WITHIN 7 WORKING DAYS
WE WILL SHIP TO THE ADDRESS STATED ON YOUR PAYPAL TRANSACTION
SO PLEASE MAKE SURE THAT YOUR SHIPPING ADDRESS IS CORRECT
IF IT IS DIFFERENT THEN LET US KNOW.
WE CAN NOT BE HELD RESPONSIBLE FOR NON DELIVERY
DUE TO BEING GIVEN AN INCORRECT ADDRESS
WE OBTAIN A CERTIFICATE OF PROOF OF POSTING ON ALL ORDERS.
IF YOU ARE UK MAINLAND BASED AND HAVE NOT RECEIVED YOUR ORDER WITHIN 5 WORKING DAYS OF THE SHIPPING DATE, OR 15 WORKING DAYS FOR OUR INTERNATIONAL CUSTOMERS,
PLEASE CLICK HERE TO CONTACT US REGARDING MISSING ORDER
PLEASE INCLUDE YOUR ORDER NUMBER, SO THAT WE CAN GIVE YOU THE TRACKING INFORMATION FOR YOUR PARCEL.
SOMETIMES YOUR ORDER WILL BE WAITING AT YOUR LOCAL POST OFFICE, WITH YOUR 'WHILE YOU WERE OUT' CARD NOT HAVING REACHED YOU.
ALTERNATIVELY, SOMETIMES CUSTOM CHECKS CAN JUST TAKE A LITTLE LONGER THAN USUAL.
ROYAL MAIL DOES NOT CONSIDER A PACKAGE LOST UNTIL 25 WORKING DAYS AFTER THE LAST POSSIBLE DATE THAT YOUR PARCEL COULD HAVE ARRIVED.
WE WILL NOT BE ABLE TO CLAIM FOR A LOST PACKET UNTIL THIS TIME, AT WHICH POINT WE WILL BE ABLE TO REFUND OR REPLACE YOUR ORDER.
WE CANNOT BE HELD RESPONSIBLE FOR PACKAGES LOST OR DAMAGED BY ROYAL MAIL, BUT WE WILL DO ALL THAT WE CAN TO HELP YOU.
UNFORTUNATELY, ANY ORDERS THAT HAVE NOT BEEN COLLECTED FROM DEPOT/POST OFFICE, OR HAVE NOT BEEN ABLE TO REACH THEIR DESTINATION WILL BE RETURNED TO US AND YOU MAY BE ASKED TO COVER POSTAGE COSTS TO RE-SEND YOUR ITEMS.
PAYMENTS ARE ACCEPTED BY THE FOLLOWING METHODS:-
YOU DO NOT NEED A PAYPAL ACCOUNT.
FAN CLUB MEMBER DISCOUNT CODE,
IF YOU DO NOT HAVE THE DISCOUNT CODE
CONTACT US WITH YOUR
NAME AND MEMBERSHIP NUMBER
WE WILL SEND YOU THE DISCOUNT CODE.
FAN CLUB MEMBER DISCOUNT CAN NOT
BE COMBINED WITH ANY OTHER SPECIAL OFFER.
FAN CLUB MEMBER DISCOUNT IS NOT
AVAILABLE ON GIG TICKET PURCHASES, THE CAVAN TRIBUTE PIN BADGE OR MEMBERSHIP PURCHASE.
•Your delivery address is taken directly from your order, so please make sure this is correct when checking out
•If you do enter an incorrect address, please contact us ASAP, as we aim to post out orders within 24 hours and cannot amend the delivery address after dispatch. We cannot be held responsible for any incorrect addresses provided to us. Please double check that all your details have been filled out before completing your order.
•All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, and animal hair. Items must not be damaged, and must be returned with the original labels still attached. If any items are received in an unsellable condition, they will be posted back to you.
•Items dispatched to us more than 28 working days from receipt are not eligible for return
•Please note that your receipt is your proof of postage to keep safe, so you can claim with your postal provider should anything happen to the parcel on its way to us, and as such we do not recommend putting the receipt in the parcel
•If you are in doubt about T-Shirt sizes, or need to enquire about an “OUT OF STOCK” item, please email email@example.com
•We do of course do our very best to ensure that every item we dispatch is correct & of the highest quality. However, mistakes unfortunately do happen. Should you receive an incorrect or faulty item, please email firstname.lastname@example.org with this information ASAP, so that we can authorise your return. We will send out your correct item as soon as we receive the incorrect item here.